Privacy Policy

Casiku Casino operates under White Hat Gaming Limited, registered in Malta under company registration number C73232. Our registered office is located at 85 St John Street, Valletta, VLT1165, Malta. We are committed to protecting your personal information and respecting your privacy rights in accordance with applicable data protection laws.

Information We Collect

Personal data collection occurs when you register an account, make deposits, request withdrawals, or contact our support team. Registration requires your full name, date of birth, email address, phone number, and residential address. Financial transactions necessitate payment method details including card information and banking data.

Account verification mandates submission of identification documents such as valid passport or driver's license, plus proof of address through utility bills or bank statements issued within three months. Document processing takes up to 48 hours for verification review.

Technical information automatically collected includes IP addresses, browser types, device identifiers, operating systems, and website usage patterns. Cookies and similar tracking technologies help us enhance user experience and analyze platform performance.

How We Use Your Information

Primary purposes for data processing include account creation, identity verification, payment processing, and customer service provision. Regulatory compliance requires maintaining records for anti-money laundering checks and responsible gambling monitoring.

Marketing communications may be sent regarding promotions, bonuses, and new game releases, subject to your consent preferences. Personalization features within "My Casiku" player pages utilize your gaming history and preferences to enhance entertainment value.

Security measures involve fraud prevention, account protection, and maintaining platform integrity. Technical data helps optimize website performance and troubleshoot user issues.

Legal Basis for Processing

Contract performance justifies processing necessary for account management, game provision, and payment handling. Legal obligations require compliance with UK Gambling Commission license #52894 and Malta Gaming Authority license #MGA/B2C/370/2017.

Legitimate interests include fraud prevention, security maintenance, and business operations improvement. Consent applies to marketing communications and optional data collection for enhanced services.

Data Sharing and Disclosure

Third-party service providers receive limited data necessary for payment processing, game provision, and technical support. These include payment processors, software providers like NetEnt, Microgaming, Play'n GO, Evolution Gaming, and Pragmatic Play.

Regulatory authorities may access information when required by law or licensing conditions. Law enforcement agencies receive data pursuant to valid legal requests or court orders.

Business partners within White Hat Gaming network may access certain information for operational purposes, always maintaining appropriate security standards and confidentiality agreements.

International Data Transfers

Cross-border transfers occur when necessary for service provision, particularly to software providers and payment processors located outside your jurisdiction. Adequate protection measures ensure data security through approved transfer mechanisms.

European Economic Area residents benefit from adequacy decisions or appropriate safeguards when data moves to third countries. Standard contractual clauses protect information during international processing.

Data Security Measures

Cutting-edge encryption technology protects all sensitive information, with TLS v1.2 minimum standards on secure pages. SSL protocols automatically encrypt personal data during transmission between your device and our servers.

Access controls limit employee access to personal information on a need-to-know basis. Regular security assessments and updates maintain protection against emerging threats.

Secure data storage facilities utilize industry-standard physical and electronic safeguards. Backup systems ensure data availability while maintaining confidentiality and integrity.

Data Retention Periods

Account information remains active during your relationship with Casiku Casino. Following account closure, certain records are retained for regulatory compliance periods, typically five to seven years depending on jurisdiction requirements.

Financial transaction records are maintained according to anti-money laundering regulations and tax obligations. Marketing preferences are stored until you withdraw consent or request deletion.

Inactive accounts incur a $5 monthly fee after twelve months of inactivity, with thirty-day advance warning provided. This policy helps maintain accurate records and reduce storage costs.

Your Privacy Rights

Access requests allow you to obtain copies of personal information we hold about you. Rectification rights enable correction of inaccurate or incomplete data in your account profile.

Erasure requests may be honored when legal retention periods have expired and no legitimate business interests remain. Portability rights facilitate data transfer to other service providers in structured formats.

Objection rights apply to marketing communications and certain legitimate interest processing activities. Withdrawal of consent is possible for voluntary data collection and marketing preferences.

Cookies and Tracking Technologies

Essential cookies enable core website functionality including account access, game loading, and security features. Performance cookies help analyze website usage and identify improvement opportunities.

Functional cookies remember your preferences such as language selection and game favorites. Marketing cookies may track your interests for relevant promotional content, subject to consent requirements.

Browser settings allow cookie management and deletion. However, disabling essential cookies may impair website functionality and game access.

Age Verification and Protection

Minimum age requirements of 18 years apply to all users. Age verification occurs during account registration and document submission processes.

Underage gambling prevention measures include identity document checks and suspicious activity monitoring. Accounts created by minors are immediately closed with funds returned to payment sources.

Responsible Gambling and Data Use

Gaming behavior analysis helps identify potential problem gambling patterns. Self-imposed deposit limits, time-out options, self-exclusion, and account closure tools utilize your activity data for protection purposes.

GamCare partnership provides additional support resources for players experiencing difficulties. Referral information may be shared with approved counseling services when requested.

Contact Information

Privacy-related inquiries should be directed to [email protected] for dedicated assistance. General support questions can be addressed through 24/7 live chat or [email protected].

Account-specific matters are handled via [email protected]. Our multilingual support team assists in English, French, Finnish, and Spanish languages.

Policy Updates

Privacy policy modifications will be communicated through website notifications and email announcements. Significant changes require explicit consent for continued service use.

Regular reviews ensure compliance with evolving data protection regulations and industry best practices. Updated versions are effective immediately upon publication with clear change summaries provided.

This privacy policy governs all interactions with Casiku Casino services and supersedes previous versions. Questions regarding specific provisions should be directed to our privacy team for clarification.